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Somnoware

Send SMS messages to patients

Send template-based text messages to patients using the Contact Patient view in the Somnoware Assistant.

Note

Admins can create message templates in the Configuration module. For more information, see Configure text message templates.

Before you begin

Before you send text messages to patients, ensure:

  • The Resmed customer support team enabled SMS messaging for your organization.

  • The patient has a valid mobile phone number.

  • The patient has opted in to receive text messages.

  • SMS templates are created and configured by an administrator.

For newly created patients, Somnoware sends an initial text message requesting consent to receive SMS communications. After the patient provides consent, their SMS consent status updates to indicate that they have opted in. You can then send additional text messages to the patient.

Send SMS message

  1. Open the Somnoware Assistant.

  2. Click Contact Patient.

  3. Confirm the patient's text message consent status.

    • TEXT MESSAGE CONSENT - OPTED IN: You can send the patient text messages.

    • TEXT MESSAGE CONSENT - OPTED OUT: You cannot send the patient text messages.

    • TEXT MESSAGE CONSENT - CONSENT REQUIRED/PENDING: You cannot send the patient text messages.

    Note

    You cannot manually change a patient's text message consent status. Somnoware updates the patient's consent status based on their interaction with the messaging service.

  4. Confirm the patient's phone number.

  5. From the Template list, select a message template.

  6. Review the message in the Template Preview section.

    The preview displays the exact message that will be sent to the patient.

  7. Click Send Message.

    The notification indicates that Somnoware is processing the message. It does not confirm delivery. To view the delivery status of the message, see View delivery status.

View SMS delivery status

From the Somnoware Assistant, view text message delivery updates in the Summary section.

  1. Open the Somnoware Assistant.

  2. View the Summary section.

  3. To view the latest statuses, click Refresh Content.

Troubleshooting

Problem

Solution

There are no templates available.

Check that an administrator created and SMS templates and the status of the template is Active. For more information, see Configure text message templates.

The Send Message button is disabled.

Check that you selected a template.

From the Patient Profile, confirm the patient:

  • has a valid phone number

  • opted to receive SMS messages.

The delivery status is not updating.

It may take a short period of time for Somnoware to receive SMS delivery confirmation from the messaging provider. From the Patient Snapshot, click Refresh Content to view the latest status.

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